Privacy Policy LVKing —
Your Information Always Protected

1. Information We Collect

Lvking collects various types of information to ensure a safe, seamless, and personalized gaming experience for every member. The information we collect falls into two main categories:

1.1 Information You Provide Directly

• Identity Information: Full name, date of birth, gender, national ID or passport number.
• Contact Information: Email address, mobile number, and residential address.
• KYC Information: Copies of identity documents, verification selfies, and proof of address submitted during the account verification process.
• Financial Information: Bank account number, account holder name, and digital wallet details used for deposits and withdrawals.
• Communication Information: Any messages, complaints, or feedback you send to our support team.

1.2 Information Collected Automatically

• Technical Data: IP address, device type, operating system, browser type and version.
• Session Data: Login times, session duration, pages visited, and in-platform activity.
• Game Data: Betting history, wins, losses, and gaming patterns.
• Location Data: Geographic location based on IP address for compliance and security purposes.

Type of Information	Example	Primary Purpose
Personal Information	Name, IC, date of birth	Identity verification & KYC
Financial Information	Bank account, e-wallet	Deposit & withdrawal processing
Technical Data	IP, device, browser	Security & fraud detection
Game Data	Betting history	Compliance & experience personalization
Cookies & Tracking	Session tokens, preferences	Platform functions & analytics

2. How We Collect Data

We collect your information through several different channels depending on how you interact with the platform LVKing:

• During Registration: When you create a new account, we collect basic information required for identity verification.
• During KYC: When you submit verification documents before your first withdrawal is processed.
• During Transactions: Every deposit and withdrawal records the relevant financial details for audit and security purposes.
• During Gameplay: Your gaming activity is automatically recorded for dispute resolution and regulatory compliance purposes.
• Via Cookies: When you browse our website or use our app, cookies and similar technologies collect your session data and preferences.
• Via Support: When you contact our support team via Live Chat, email, or other channels.

3. Purpose of Data Use

Every piece of information we collect has a clear and legitimate purpose. LVKing uses your data for the following purposes:

• Account Management: To create, verify, and manage your member account.
• Transaction Processing: To securely and accurately process deposits, withdrawals, and bonus payments.
• KYC Verification: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) legal requirements.
• Platform Security: To detect and prevent fraud, duplicate accounts, and suspicious activity.
• Service Improvement: To analyze usage patterns and improve your gaming experience and platform functionality.
• Communications: To send transaction notifications, promotional updates (if you have opted in), and support responses.
• Legal Compliance: To fulfill legal and regulatory obligations applicable to online gaming platforms.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.

4. Information Sharing

Your privacy is our priority. lvking does not sell, rent, or trade your personal information to any third party for commercial purposes. However, under certain limited circumstances, we may share information with the following parties:

4.1 Integrated Service Providers

We work with selected third-party service providers to operate the platform, including payment gateway providers, gaming software providers, and cloud service providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

4.2 Legal Requirements

Lvking may disclose your information to government authorities or regulatory bodies when required by applicable law, including criminal investigations, court orders, or official requests from legitimate authorities.

4.3 Protection of Our Rights

In circumstances where it is necessary to protect the rights, property, or safety of LVKing, our members, or the public — including in cases of fraud or platform abuse — we reserve the right to disclose relevant information to the appropriate parties.

5. Data Security

Lvking invests seriously in the latest cybersecurity infrastructure to ensure your information is always protected. The security measures we implement include:

• 256-bit SSL Encryption: All communication between your browser and our servers is encrypted using the same technology employed by world-class banking institutions.
• Stored Data Encryption: Sensitive information such as passwords and KYC documents is stored in encrypted form on protected servers.
• Access Control: Only authorized lvking staff may access member personal data, and every access is logged and monitored.
• 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect any threats or suspicious activity.
• Periodic Security Testing: We conduct regular penetration testing and security audits by independent experts.
• Two-Factor Authentication (2FA): We provide an additional security layer for member accounts through two-factor authentication.

6. Cookies & Tracking Technologies

Lvking uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Preference Cookies: To save your settings and preferences, such as preferred language and display layout.
• Analytics Cookies: Helping us understand how members use our platform for continuous improvement purposes. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorized access.

6.2 Managing Cookies

You can manage and delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and gaming experience on the LVKing platform. Essential cookies cannot be disabled as they are critical to the platform's security and core functions.

7. Your Rights as a User

As a member LVKing, you have the following rights regarding your personal data:

• Access Rights: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request the correction of any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data — subject to legal data retention requirements.
• Right to Restriction of Processing: You have the right to request that we restrict how we process your data in certain situations.
• Right to Object: You have the right to object to the processing of your data for specific purposes such as direct marketing.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format.

To exercise any of the rights above, please contact our support team via Live Chat on the platform. We will process your request within 30 business days upon receipt.

8. Data Retention & Deletion

Lvking retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, data is retained for the following periods:

• Financial Transaction Records: Stored for a minimum of 7 years in line with financial compliance and AML legal requirements.
• KYC Documents: Stored for a minimum of 5 years after account closure for legal compliance purposes.
• Communication Logs: Stored for 2 years for dispute resolution and security purposes.
• Game Data: Stored for 3 years for audit and dispute resolution purposes.
• Technical Data (System Logs): Stored for 12 months then automatically deleted.

Upon expiry of the specified retention period, all data will be securely and permanently deleted or anonymised.

9. Children's Privacy

Platform LVKing is intended solely for individuals who are aged 18 years and above. We do not accept registrations from anyone under the age of 18, and we do not knowingly collect or process personal data from children.

If we determine that we have collected data from an underage individual, we will take immediate action to delete that information and close the relevant account. If you believe that a minor has registered on our platform, please contact our support team immediately.

10. Amendments to the Privacy Policy

Lvking reserves the right to modify, add, or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform security enhancements. Members will be notified of any significant amendments via:

• In-platform notification upon login.
• Email to your registered address (for major changes affecting your rights).
• Notice displayed on our website's homepage.

The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy. Continued use of the platform LVKing after an amendment is published will be considered your acceptance of the revised policy.